Tabasi

ABOUT ME

As a person I am creative, driven, and very careful in what I do, and do not see me finish a task until I am completely satisfied with it. I find it easy to learn new things and work very well in a stressful environment. To cooperate with others I see as a great opportunity to develop. I also work very well independently because I am very driven.
Seeking to find a professional position in a creative and challenging environment in the IT branch to enhance my analytical skills and technical knowledge and constantly learn, seek and apply my knowledge with a commitment to the company’s excellence. 

Stockholm, Sweden

info@tabasi.se
Education & Skills Experience

Education

Stockholm university:

  • IT and communication Engineer

  • Dates attended or expected graduation2006 – 2009


Gachsaran UNIVERSIty :

  • Chemical engineering

  • Dates attended or expected graduation2000 – 2003



Skills


  • Mobile Applications
  • Data Center
  • Testing
  • IT Service Management
  • IT Management
  • Project Management
  • Software Project Management

Experience

Sep 2013 – Present

Platschef / IT Business Manager

Responsibilities

- Budget responsibility for IT project in the company
- Overall leadership of all staff in Mobile Momentum
- Responsible for contract management
- Responsible for Fogg mobile Customer service in Europe and USA 
- Responsible for back office engineering team for Telenor Project 
- Responsible for back office engineering team for second half-line Huawei Project
- Developer and Admin responsible at Careview System (Salesforce) for Microsoft mobile phone Support Nordic region 
- License Management for Careview system in the company 
- System Manager for CST Support system for 3GIS Network 

Mar 2013 – Aug 2013

IT Manager & Support Manager

Responsibilities

- Responsible for all IT system administration and IT support 
- Responsible for Customer Support for Nokia and Microsoft phones in Nordic region
- Responsible for Customer Support for Fogg mobile Project in England and USA 
- Salesforce developer 
- Developer at Careview System(Salesforce) for Nokia mobile phone Support Nordic region

Results 

-lowering IT costs with 35%.
-Increased the support area for Fogg mobile, from only England to whole Europe

Mar 2011 – Mar 2013

Customer Support Manager

Responsibilities 

- Customer Support Manager for Nokia and Microsoft phones in Nordic region
- Responsible for Developing a software system for support Nokia phones and Microsoft phones.
- Responsible for all Support care and Customer service for Nokia phones in Nokia region
- Responsible for Manage all phone store accounts in the Nordic region in the Careview system
- 
Results 

- Input and Managed 95% of stores accounts in the Nordic region in the Careview system
- Developed Careview system for Iceland stores and manageing them.
- The cases in the system were handled 70% faster, due to the process changes I made.

Mar 2011 – Mar 2013

Customer Support Manager

Responsibilities 

- Customer Support Manager for Nokia and Microsoft phones in Nordic region
- Responsible for Developing a software system for support Nokia phones and Microsoft phones.
- Responsible for all Support care and Customer service for Nokia phones in Nokia region
- Responsible for Manage all phone store accounts in the Nordic region in the Careview system
- 
Results 

- Input and Managed 95% of stores accounts in the Nordic region in the Careview system
- Developed Careview system for Iceland stores and manageing them.
- The cases in the system were handled 70% faster, due to the process changes I made.
Back to home Contact

Contact
Namn E-post Meddelande Skicka in